Store Policies
Policies Listed Alphabetically
Custom Leather Work Requests
We are always excited to take on unique leather projects for our customers, but there are a few ground rules. Failure to abide by these policies may result in the cancelation of your order. Please read carefully.
- All custom leather work requests are to be received via the Custom Leather Work Request form.
- You will receive a response via email from Just a Nazarene Leather Co. that will ask for more details and/or example pictures of the item(s) you would like made. Receiving this email does NOT mean that your request has been approved.
- Just a Nazarene Leather Co. reserves the right to refuse any Custom Work Request. The following items will NOT be approved automatically: a) any occult or satanic items and/or symbolism, and b) any items of a sexual or BDSM nature.
- Once all necessary information has been gathered, you will receive another email stating either that your request has been approved or that your request has not been approved. If your request is approved, your email will contain an itemized price breakdown for your requested item(s), as well as an estimated production time. If your request is NOT approved, your email will contain brief explanation as to why we could not accommodate your request.
- If approved, you will receive an invoice for a non-refundable down payment of $50 or 50% of the total cost of item(s) requested (whichever is more).
- No work will begin on your approved item(s) until the non-refundable down payment has been paid.
- If your requested item(s) is intended a specific item (ex: leather sheath for a knife, leather sleeve for a book, etc), you must mail the item at your own expense to: Just a Nazarene Leather Co. 4841 Steamboat Bend, Memphis, TN 38127. In this case, work will not begin on your item(s) until a) the non-refundable down payment has been paid, AND b) your item (knife, book, etc) has been received by Just a Nazarene Leather Co. Your item will be returned to you with your custom leather item(s). Do NOT ship any firearms to us. Firearms may only be shipped to an FFL. Violators will be reported to the authorities.
- We may send you several emails throughout the production of your item(s) to get more clarification, direction, and/or approval from you about your item(s). The faster you respond to these emails, the faster we can get your item(s) made.
- Once all your item(s) have been produced, you will be invoiced for the remaining balance due for your item(s). Your items will ship after we have received full payment.
- All custom work item(s) sales are final and may not be refunded, returned, or exchanged.
Exchanges
Unfortunately, we do not offer exchanges of any kind.
Refunds
Once we have received and inspected your return, we will email you a notification that we have received your returned item(s) and whether or not you have been approved or rejected for a refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. *Please note that this credit could take several days to post to your account.
If you haven’t received a refund yet, first check your bank account again just to be sure.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nazareneleather.com.
Returns
We understand that there may be times when the product(s) you receive just aren't exactly what you are looking for. We will be happy to refund or replace the returned item(s) if the following conditions are met:
All items must be sent back to us within 14 days of receiving your package.
Customers are responsible for return shipping cost. We do not refund return shipping fees.
Items must be unused and in original packaging. Upon receipt, we will inspect all items for signs of use or damage.
To complete your return, we require a receipt or proof of purchase.
Only regularly priced items are eligible for refunds, unfortunately discounted items (sale, coupon code, etc.) cannot be refunded or exchanged.
There are certain situations where only partial refunds are granted (if applicable)
Any product(s) not in its original condition, damaged or missing parts for reasons not due to our error will be ineligible for a refund or replacement.
For any inquires about your return, please contact us at info@nazareneleather.com
To return your product, you should mail your product to:
JUST A NAZARENE LEATHER CO.
4841 Steamboat Bend
Memphis, TN 38127
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Shipping
Order Fulfillment
We strive to ship all orders within 48 hours Monday - Friday 8am - 5pm. Although, if an item is "made to order" (like our Leather Belts), it may take an additional day or two to get that order out. This extra time is mentioned on the applicable product pages. Thank you for your understanding.
Carriers
We rely the good folks at USPS, UPS, and FedEx to deliver our orders:
Order Tracking
Once we get your order shipped, you should receive a tracking number via email.
Shipping Rates
We are pleased to be able to ship our products to the United States and Internationally to most countries. Please see details below:
UNITED STATES
We ship to all 50 states and Washington DC
Orders ship with a flat rate of $9.99
We provide FREE SHIPPING on all orders over $100
INTERNATIONAL
Orders ship with a flat rate of $35 USD
We provide FREE SHIPPING on all orders over $200 USD
Third-Party Retailers
We are happy to be partnered with many great retailers and resellers, however, we will not accept or process any returns, refunds, or exchanges for items purchased from our third-party retailers.